Amazon Sent Wrong Item (What To Do, Exchange + Keeping)

Amazon Prime shipping, which offers quick shipping options through Amazon’s services is well-known. Orders placed by customers can be delivered as soon as the next day.

Amazon’s rapid shipping can be unpredictable and customers may receive an incorrect item. Keep reading if this is you and would like to find out what I have learned.

Amazon sends you the wrong item?

Amazon can issue a request for replacement or refund to any customer who has received an item that is not correct in an order. Customers can either fill out a refund request on Amazon.com or can contact Amazon Customer Service and explain the situation. The incorrect item may allow customers to keep it.

For more information on how to ask for a replacement, what Amazon shipped you, and how to return the wrong item, read the following tips and facts.

Amazon offers two options for customers who have ordered the wrong product or received an incorrect package.

You can first call Amazon customer support at their 1-800 number to report an incorrect package. It is best to do this if you received the package even though it was not yours.

Customers can contact customer service to explain the problem and receive a replacement or a full refund if the product they ordered was not what they expected.

Amazon might request that the recipients provide information about the order slip if they have received a package. If this happens, Amazon could ask them to return it or arrange for a driver to collect it.

Filling out an Amazon.com replacement and refund request is the second way to receive the incorrect item. The following information is required to complete this request:

Log in to Amazon and navigate to Your Orders. Find the order you have placed, and click “Return or Replace Items” on the right side of the screen. Click on the “Reason to replace” drop-down menu and choose “wrong Item was shipped.” Then, print the return label that has been provided. Prepare the defective item for shipping.

The online form may be the easiest method to address a package that has been delivered incorrectly, but customers must return any items sent using this method.

Amazon’s customer service agents will usually recommend to customers that they keep the defective item in order to minimize inconvenience.

It is recommended that customers who want to keep an item received by them should call a live representative for help. They will be able to both get the correct order and return any items that were not theirs.

Amazon Allows You to Keep an Unwanted Item.

FTC (Federal Trade Commission), Amazon customers can keep any item it sends them if they do not place an order. Amazon usually requests that customers return any item received via their online shopping cart.

The customer’s choice of channel through which they request the package that is correct will affect whether or not the item can be kept. If customers use the online form, they may be required to return the wrong item.

However, if customers go through a live customer service agent, it’s more likely that they will insist on the customer keeping the item for the inconvenience.

Amazon allows you to exchange or return the item if it is damaged.

When customers report their incorrect order, Amazon will offer a refund or will send a replacement for the item, depending on what an individual customer prefers.

Customers will receive their refund within 3-5 days from the day the request is approved, and Amazon will offer a new tracking number for the package they are sending as a replacement.

Amazon Sent Me the Wrong Package

If customers have received an incorrect package, there are a couple of reasons why the mistake was made.

Common reason for this is the fact that fulfillment centers often receive packages with similar addresses or names, so they accidentally place each item in an incorrect area.

However, if customers have received a package even though they didn’t order anything, this is usually caused by the delivery driver misreading the shipping label.

How Do I Return The Wrong Item Shipped From Amazon?

Customers can request a replacement or refund for an item that they received incorrectly. After completing the form, customers will receive a printed return label.

Once the return label has been printed, the customer is asked to pack the item back in the original packaging. Amazon can either request the customer to return it, or they will arrange for delivery.

Amazon will issue a refund for the original shipping costs and deposit for customers who return items to Amazon after they have received the replacement and refund forms.

Is It Easy to Return A Wrong Item From Amazon?

Amazon makes it easy to return an incorrect item. Customers must fill in the form accurately and send the returned item back within the specified time.

Customers have had problems trying to return an incorrectly sent item. Amazon has not received the package, and they are charging the account.

Therefore, customers are advised to request a tracking number from their local post office when they return the wrong package to ensure it reaches Amazon’s fulfillment center.

See our post on how to handle Amazon deliveries to wrong addresses, empty packages, or the Amazon refund policy without return.

Conclusion

Returns Center can be used to fill out replacement and refund forms for customers who have ordered the wrong product from Amazon. To request a new item, customers can also call Amazon Customer Service.

.Amazon Sent Wrong Item (What To Do, Exchange + Keeping)